DiTEC’s Privacy Policy

Version 1.3 (17 May 2019)

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us online, including through this website (Site). This Privacy Policy explains how Ditec.com.au uses, processes, discloses, and safeguards information we obtain from and about our customers, visitors to our website, and business prospects and partners (collectively, “You”), including information we collect when you visit our websites or purchase our products and services (collectively, our “Services”). It also tells you about your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns. This Privacy Policy meets requirements of the GDPR (European Union General Data Protection Regulation (EU) 2016/679) and is also in accordance with the rules set down in the Australian Privacy Act. The GDPR affects European and non-European businesses using online advertising and measurement solutions when their sites and apps are accessed by users in the European Economic Area. We are committed to protecting your privacy as an online visitor to our Site. In this Privacy Policy we, us or our means Ditec.com.au.

Information we collect from you

“Personal Data” means any information relating to an identified or identifiable individual. The types of personal data or personal information we may collect about you include:

Your name;
Your contact details, including email address, mailing address, street address and/or telephone number;
Your credit card details – if you pay for access to our Services, we may collect payment information that you provide, such as bank account information and other information necessary to transfer funds (Credit card information is not stored by us on our servers);
Your demographic information, such as postcode;
Your preferences and/or opinions;
Information you provide to us through customer surveys;
Details of Services we have provided to you and/or that you have enquired about, and our response to you;
Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
Any other personal information requested by us and/or provided by you or a third party.

How we use your information

We may collect the types of personal data listed above directly from you or from third parties. We receive and store information you enter on our Site or give us in any other way from time to time. We may collect, hold, use and disclose personal data for purposes listed below. We respect the privacy and confidentiality of the information provided by you and adhere to the EU GDPR and Australian Privacy Principles and Requirements. We use the data we collect about you to maximize the Services that we provide to you:

Personally Identifiable Information: We use the information we collect for internal record keeping and administrative purposes and to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, surveys, competitions, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so. You may change your details at any time through forms on the Data Change Request page or by advising us in writing via email to DiTEC Queries. Also if you wish to cease receiving any information from us, you may again do so via the Data Change Request page or by email or unsubscribing from the email list. Your request will be actioned immediately.

Legal Bases For Processing (for European Economic Area Users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

We need it to provide you with our Services, provide customer support and personalised features and to protect the safety and security of our Services;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our Services and to protect our legal rights and interests;
You give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

Children’s Privacy

Our services are not directed to persons under 18 and we do not knowingly collect, maintain and use Personal Data from anyone under 18. If you learn that your child has provided us with personal information without your consent, then you may alert us at DiTEC Queries. If we learn that we have collected any Personal Data from children under 18, then we will promptly take steps to delete such information.

Storage And Security Of Your Information

All information we receive from our customers is protected by our secure server. All customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

We use all reasonable means to protect the confidentiality of your Personal Data while in our possession or under our control. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this Site or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We strive to ensure the security, integrity and privacy of personal information submitted to our Site, and we periodically update our security measures in light of current technologies.

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it. We retain your personal data for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Cookies And Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our Site.
Our Site uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this Site or other websites you visit.

Disclosure Of Your Information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Ditec.com.au, our customers or third parties.

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

Sharing Your Information With Third Parties

We do not and will not sell or deal in Personal Data or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Ditec.com.au, our customers or third parties or if required by law. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our Site and Services but not for any other use.

Links to other websites

Our Site may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our Site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this Site.

Change In Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion or as required by law and all modifications will be effective immediately upon our posting of the modifications on this Site. We will notify you when we make changes to our privacy policy.

Contact Us

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, contact us via email at DiTEC Queries or through the Contact DiTEC page and we will respond within 48 hours.

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